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Your Privacy Matters to Us

At venus bet, we handle your personal information with strict care. From the moment you open an account through DANA, OVO, GoPay or QRIS deposits to every withdrawal…

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venus bet Your Privacy Matters to Us
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Team online

Email Support

Send privacy questions to [email protected]. We respond within 48 hours on weekdays. Include your account email and request type — data access, deletion, or correction — so we can route your query quickly.

Live Chat

Open your venus bet account, then head to the Help section in the bottom-right corner. Our support team is live Monday–Friday, 10 AM to 10 PM Jakarta time, to answer privacy questions and walk you through your options.

Account Settings

Update your privacy preferences directly in Settings > Privacy & Data on mobile or desktop. View your stored information, request data export, or adjust cookie permissions without contacting support. Changes take effect immediately.

DATA HANDLING & SECURITY

How We Protect and Manage Your Information

Account Security

Your login credentials are hashed before storage; we never see your password in plain text. Two-factor authentication (2FA) is optional but recommended. When you access your account on a new device, we send a verification email to confirm it's you.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to speed up page loads. Analytics cookies help us see which games and payment methods are most used. You can disable non-essential cookies in your browser settings; functional and security cookies cannot be turned off.

Data Retention

Account information is kept for the duration of your membership. Transaction records, deposit and withdrawal history, and payment details are retained for seven years to comply with local financial reporting rules. Closed accounts are anonymized after two years.

Third-Party Processors

Your payment data goes to DANA, OVO, GoPay and QRIS processors for settlement only. These partners sign data-protection agreements with us. We do not share gameplay data, personal information, or contact details with marketers or unrelated third parties.

Right to Access & Deletion

You can request a copy of all personal data we hold about you within 30 days. You can ask us to delete your account and personal information, though we keep transaction records as required by law. Submit requests via email or in-app privacy settings.

Policy Updates

We update this privacy policy when our practices change. Major changes are announced by email 30 days before they take effect. Continued use of your account after the update date means you accept the new terms. Check this page for the latest version.

Privacy Policy Questions

We collect your name, email, phone number, date of birth, and address during registration. When you deposit via DANA, OVO, GoPay or QRIS, we record transaction amounts and timestamps. We also track your device type, browser, IP address, and gameplay patterns to detect fraud and improve your experience.

Your account profile is anonymized after two years of closure. However, transaction records, deposit history, and withdrawal details are retained for seven years to comply with Indonesia financial regulations. You cannot request deletion of transaction records during this period.

Yes. Email [email protected] with the subject 'Data Access Request' and your account email address. We'll compile all personal information we hold — registration details, transaction history, and preferences — and send it to you within 30 days in a readable format.

Only venus bet's payment processors — DANA, OVO, GoPay and QRIS partners — see your payment details. They handle deposit and withdrawal settlement. Our internal teams access only anonymized transaction summaries. Payment information is never shared with game studios, marketing agencies, or unrelated partners.

We use cookies to keep you logged in, speed up page loads, and understand which games are most popular. Non-essential cookies can be disabled in your browser settings. Functional and security cookies cannot be turned off because they keep your account working safely.

In the event of unauthorized access, we notify affected users via email within 72 hours of discovery. We work with cybersecurity partners to investigate and seal any vulnerability. We do not pay ransom. Affected users can request a credit freeze or account replacement at no cost.

Open Settings > Account > Delete Account on your venus bet dashboard, or email [email protected] with 'Deletion Request' as the subject. We'll confirm your identity, then delete your profile and personal information within 30 days. Transaction records required by law are retained separately and anonymized.

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